INFORMATION COLLECTED

Underley Cottages do not collect any personal information from visitors to its website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. Visitors interested in Underley Cottages can provide contact details via the contact form on our website, or by signing up to our newsletter on the Home Page. Visitors cannot be contacted unless such information is given.

USE OF INFORMATION

The information collected will be used to contact you with further details of Underley Cottages. It may also be used for research purposes. You can inform Underley Cottages at any time if you no longer require such information to be sent.

THIRD PARTY DISCLOSURE

We do not pass any personal information on to any third party, unless it is specifically related to processing your booking, or an additional service requested as part of your booking.

DATA SECURITY

Underley Cottages takes appropriate measures to safeguard the information it holds from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by Underley Cottages have access to this data.
We retain this information until we have responded to your contact, and for internal record keeping for a period depending on your relationship with us and what we consider to be reasonable:

  • If you have stayed with us, we keep your records for up to 26 years after your last stay. This is because we often have guests returning for wedding anniversaries, including their 25th, with no intermediary visits. Guests in this situation often want to know the details of their original stay.
  • If you have only enquired with us, or had other communication but have not stayed, we will keep your data for no longer than 3 years. Beyond this period with think it unlikely for you to book if you have not done so already, hence we consider this to be a reasonable period.

INTEGRITY OF DATA

Underley Cottages takes all reasonable measures to ensure that the information it holds is accurate. We use reliable collection methods and destroy any out-of-date data. Individuals may request details of all personal information held by Underley Cottages so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.
We use third party processors and as such may share your information with them. The processing of this information will be in line with the third parties privacy policy. The third party processors we use are as follows:
– Mail Chimp
– Holiday Bookings Online
– Paypal

ENFORCEMENT

Any queries relating to Underley Cottages’ collection or use of personal information should be emailed to info@underley-estate.co.uk.