Vale of Lune Holiday Cottages – FAQs


I tried accessing the site, but got an error message / the site did not seem to work smoothly?
Please click here to contact us
I am trying to book a short break, but the website says I can’t?
Short breaks are accepted at all of our properties and can be booked online. Start days for short breaks are usually on a Friday or a Monday, and available start days will be displayed on the availability and pricing page. The Duration for short breaks is 2, 3 or 4 nights. Short Breaks may be booked at any time in advance, except for Christmas and New Year, when they are not available:
Can you check the availability of a property for me?
Yes, however we would always recommend that you use our website which is completely up to date with photos, descriptions, prices and most importantly availability.
Once you have found a suitable property, you can complete the whole booking process online. Simply click on the button “Check Availability” on the property details page, confirm your holiday dates and proceed to book securely online. Your booking will be confirmed by e-mail.
If you would prefer more assistance with your search, please call us and we will be happy to help. Please click here to view contact details
What amenities are available at the property?
At the property you will find most of the standard appliances you would expect to have at home. All properties have a description of services and facilities available.
Can I take an extra person/infant?
Extra People / Infants – If additional adults, children or infants wish to come on holiday with you, then you can amend your booking by using the “Contact Us” section of the site. The party size must, however, remain within the number of people (including infants and children) that the property clearly states it can safely accommodate.
Can I take an additional pet?
Extra pets – Dogs are welcome at all of our properties. Please check on the property details page to see how many dogs are allowed in each property.
Can I book non-standard start day, for example Tuesday?
All properties on the website have defined start dates. The website itself will guide you to choose the correct start date for each property. Friday is the standard start day for most weekly bookings.
Where short breaks are available the website will show the relevant start days for the duration you are seeking.
If you would like a non-standard start day, please contact us directly to see if this is available.
I am trying to book a property for next year, but the site won’t let me (the dates aren’t on the calendar).
The holiday season availability information that the website uses has date boundaries. If you wish to arrange a holiday for dates that fall outside of the website calendar, please call us. Please click here to contact us.
When will I receive my confirmation?
We will normally acknowledge availability and booking within 48 hours.
We will send your booking confirmation to you by e-mail on receipt of your initial payment. If you have not provided an e-mail address when booking, confirmation will be sent by post which usually takes 7-10 working days.
The information will include all the contact details you will require for your holiday, and will tell you when you must pay the remaining cost of your holiday. Upon receipt of the balance of you payment we will send you all necessary travel directions.
When will I receive the driving directions to the property?
We will normally acknowledge availability and booking within 48 hours.
We will send your booking confirmation to you by e-mail on receipt of your initial payment. If you have not provided an e-mail address when booking, confirmation will be sent by post which usually takes 7-10 working days.
The information will include all the contact details you will require for your holiday, and will tell you when you must pay the remaining cost of your holiday. Upon receipt of the balance of you payment we will send you all necessary travel directions.
When will I receive details of the owner’s address?
We will normally acknowledge availability and booking within 48 hours.
We will send your booking confirmation to you by e-mail on receipt of your initial payment. If you have not provided an e-mail address when booking, confirmation will be sent by post which usually takes 7-10 working days.
The information will include all the contact details you will require for your holiday, and will tell you when you must pay the remaining cost of your holiday. Upon receipt of the balance of you payment we will send you all necessary travel directions.
Is there parking at the property?
All property descriptions on the website will include information regarding parking facilities. However, there is ample parking available at all our properties.
How can I tell if a property is suitable for a wheelchair user / person with restricted mobility?
To ensure that the property fully meets your requirements, please contact us so we can advise you of property facilities and access.
How do I pay the balance of my holiday?
The balance on your holiday can be paid by telephoning Underley Cottages on 015242 72669 during normal office hours. Please have your Booking Reference number and property details to hand. Alternatively you can make the payment online.